SHIPPING & RETURNS
SHIPPING POLICY
We currently ship within New Zealand.
Let us know what country you are in, and we will look into this further for you.
Economy shipping rates are available on selected products. We aim for 2 - 5 working days for delivery throughout New Zealand. We can usually dispatch your order within three working days, however some items are made to order or require engraving which can take up to 5 working days to complete. If you require your item urgently please let us know immediately.
The following items are store pickup only for online orders....
Bar Leaners, Sculptures, Dog Beds, & Lights
Please note: If you require shipping of any large item listed above please contact us and we'll be in touch!
RETURN POLICY
Faulty or incorrect goods return
At Barrelcraft we want to ensure you love your purchase. If you have received your parcel and realised a product is damaged or not what you ordered, please notify us immediately upon discovering the fault or error at barrelcraft@hotmail.com along with a receipt or proof of purchase. We will get back to you with a resolution within 3 business days. Products can be returned only in New Zealand; and Gift Vouchers are not eligible for return.
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Sale product return policy
Please choose sale items carefully, as we can't return or exchange them due to change of mind. If you've received a sale item that is faulty or not what you ordered, please read the 'Faulty or incorrect goods return' section above.
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Exchanges & credit notes
For an exchange, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We are not responsible for any fees that might be charged by your bank.
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Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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PAYMENT METHODS
We currently accept any major credit card.